Contact Us

We have the following channels available for enquiries and suggestions on the Express Rail Link:

 
Ticketing and Customer Service Hotline
  • Tele-ticketing Hotline: 2120 0888
  • Enquiry Hotline: 2106 3888
 
Express Rail Link Information Centre Hotline: 2392 2160
  • Office hours: Monday to Friday, 9:00 am – 6:00 pm
    (Except Public Holidays)
 
MTR Project Hotline: 2993 3333
  • Office Hours:  Monday to Friday, 8:30 am – 6:00 pm
      Saturday, 8:30 am – 1:00 pm
      (Except Public Holidays)
  • Calls will be connected to a voice mailbox when the lines are busy or after office hours. Please leave your message and we will contact you as soon as possible.
 
Highways Department Hotline: 2762 3552
  • Office Hours: Monday to Friday, 9:00 am – 6:00 pm
    (Except Public Holidays)
  • Calls will be connected to a voice mailbox when the lines are busy or after office hours. Please leave your message and the hotline staff will contact you as soon as possible.
 
 
Mail: MTR Corporation Limited, GPO Box 9916, Hong Kong.  
Fax: 27959991  
MTR Corporation Headquarters
  • Address: MTR Headquarters Building, Telford Plaza, 33 Wai Yip Street, Kowloon Bay, Kowloon
    (A short walking distance from Kowloon Bay Station “Exit A1”. The main Reception Lobby is Level 2 Podium.)
 
 

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